Opening the service…
Reservations, waitlists & guest memory
EVERY GUEST.Already expected.
A booking is a time and a name. A great welcome knows the room, the occasion and the person walking through the door.
Step inside the reservation
01 / From the website to the room
Not just a free time.The right place.
Availability has to fit your tables, not just your calendar. Change the party size to see the difference between a single-table confirmation and a request your team needs to review.
On your website
Casa Vividish
Sunday brunch · sample day
Anna Weber
4 guests · 11:00
Guest request“A quiet table, please.”
At the host stand
11:00 / 4 guestsTable 04 · Already reserved
Choosing a table
The room answers the booking.
The highlighted table is the sample allocation. The guest chooses a time; your room supplies the fit.
Your room sets the boundaries.
- Booking windows
- Offer the service periods you accept reservations for.
- Blocked dates & times
- Keep closed periods out of the booking journey.
- Table capacity & overlaps
- Check party size against tables and existing bookings.
The available slots also follow your advance-booking and slot settings. This illustration uses three fixed times.
02 / Walk-ins & the waitlist
Full right now.Not forgotten.
The people at the door deserve the same clarity as the people who booked. Keep their party, quoted wait and request together—then seat them at an explicitly selected, suitable table.
At the door
QueueGuest / requestPartyQuoted wait
01215 min
Leonie Brandt
Near the window, if possible
02425 min
Malik Fischer
Room for a pram
Quoted waits are staff estimates—not a promise that a table will be ready at that time.
The next opening
Table 02022 seats
In use
The first free table is not always the right table. Two seats cannot fit Malik’s party of four.
03 / The person behind the booking
“Welcome back.”More than a greeting.
Open the guest context from the reservation. See saved preferences, booking history and linked orders without asking the team to remember every detail.
Guest profile · fictional record
Anna Weber
↶ Returning guestLess starting from zero. More recognising the person.
The small things that make it personal.
- Seating
- Prefers a quiet table
- Food preference
- Vegetarian options
- Service note
- Likes time to browse before ordering
These are linked records, not a count of unique visits. Confirm preferences with the guest; notes are not automatic kitchen instructions.
And when it is time to order?
A team member with POS access can open a linked ticket from the reservation. The guest, table, party size and reservation stay together.
Confirm the sample booking firstSeating and ordering are separate actions. Opening an order requires the relevant access and a published menu.
SERVICE TICKET
Table 084 guests
Anna Weber
Booking confirmation comes first.
Confirm the sample booking first
Give the whole visita better beginning.
From a first booking to a familiar face at the door. Put the context where your team can use it.
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